Epic Fraud Prevention Support

Need Support?

Need help setting up or using the app? Our team is here to ensure Epic Fraud Prevention runs smoothly on your BigCommerce store.

Before submitting a request, you may want to:

• Review the FP Setup page for a step-by-step guide.
• Check the FP FAQ page for answers to common questions.

If you still need help, please fill out the form below. The more details you provide—such as your store URL, order numbers, or screenshots—the faster we can resolve your issue.

Name

Email

URL

Describe your issue

Upload files (max 5, JPG/JPEG/PNG) Send .support-form { max-width: 520px; } .support-form .form-field { margin-bottom: 12px; } .support-form label { display:block; font-weight:600; margin-bottom:6px; } .support-form input[type=“text”], .support-form input[type=“email”], .support-form input[type=“url”], .support-form input[type=“file”], .support-form textarea { width:100%; box-sizing:border-box; padding:10px; border:1px solid #ccc; border-radius:6px; } .support-form button { display:inline-block; padding:10px 16px; border:0; border-radius:6px; cursor:pointer; }

Our team typically responds within 1–2 business days.