Do you take on single projects or ongoing work?

Both. Some engagements are a defined build with an end date; others are retained development where we function as the team a store does not have in-house. Ongoing tends to produce better results, because the compounding work — performance, merchandising, testing — never fits inside a project scope.

What if we only need one thing?

That is fine and common. A migration, an app, a technical SEO cleanup, a single set of Page Builder widgets. Not every engagement has to be a rebuild, and we would rather do the small right thing than the large wrong one.

Can you work with our in-house developer?

Yes. We work alongside internal teams regularly — sometimes as the specialists on a platform they do not know deeply, sometimes as extra capacity. Code lives in your repository either way, so there is no handover problem when we step back.

Services | Epic Design Labs

What We Do
And How We Do It

Design, development, apps, migrations, marketing and support —
across BigCommerce, Shopify and headless.

Schedule Your Call

We have been building ecommerce stores since 2010. The range below exists for one reason: most store problems do not arrive labelled. Someone says “our site is slow” and the real issue is app sprawl, or “we need a rebuild” and the real issue is that nothing has been merchandised in two years. Being able to do the design, the development, the apps and the marketing means we can tell you which it is.

Build

Design and development

Custom storefronts on BigCommerce, Shopify, or headless on Next.js. Built to convert and built so your team can still merchandise after launch.

More on ecommerce design and development.

Headless commerce

When the platform itself has become the constraint — catalog scale, B2B pricing rules, a checkout that has to do something hosted checkouts will not. Four storefronts in production, backed by Throttle, the commerce platform we build and run ourselves.

Migrations

Platform moves where the point is arriving with your rankings intact: Shopify to BigCommerce, BigCommerce to Shopify, WooCommerce to Shopify, Magento to BigCommerce, and headless in either direction.

Start with the ecommerce migration guide.

Grow

Marketing

SEO, email, paid and conversion work. Frequently the higher-leverage half of an engagement, and occasionally the argument against the rebuild you came to discuss.

More on ecommerce marketing and BigCommerce SEO.

Conversion optimization

Merchandising, product page structure, checkout friction, search and filtering. Usually cheaper than traffic and more reliable than a redesign.

Run

Apps and integrations

We publish our own apps rather than only installing other people’s — five on the BigCommerce marketplace, plus Throttle extensions for Klaviyo and ShipStation. When your requirement needs an integration that does not exist, building it is ordinary work here.

Ongoing support

Retained development for stores that need continuous work rather than a project with an end date — features, seasonal campaigns, performance monitoring, and dependency upgrades before they become forced migrations.

How engagements start

With a conversation, and where it helps, an audit. We would rather spend the first week establishing what is actually wrong than writing a proposal against the symptom you arrived with.

Sometimes the answer is much smaller than the project you came to discuss. We will say so.