Check your logs
May 17, 2023

How to Check Your Logs in BigCommerce

Are you in search of your store logs or audit logs for your Bigcommerce store? Look no further! In this informative video, Kal, a developer and fellow store owner, will guide you through the process step by step. Kal will share his screen and demonstrate exactly where to find the logs in your Bigcommerce backend settings.

Once you locate the logs, you'll discover two distinct tabs: the System Log tab and the Staff Action Logs tab. The System Log tab displays events that were not performed by humans, such as interactions with apps on your site. On the other hand, the Staff Action Logs tab reveals events triggered by humans. While it may not capture every action, it can prove invaluable when something majorly wrong occurs and you need to identify who was involved or what transpired.

Kal provides useful tips on filtering the logs to narrow down your search. You can filter by specific individuals or use the search function to focus on certain actions. For example, if you want to see all the successful login events, simply copy and search for "successfully logged in." Similarly, you can investigate updates or deletions by specifying the target of the action. Kal acknowledges that the log system has a few quirks, but with the available filters, you can piece together what happened and gather essential information.

As a bonus recommendation, Kal suggests considering an app called Rewind for backing up your categories and products. This tool offers the ability to roll back changes if needed, providing an extra layer of security for your e-commerce store.

Don't miss out on this helpful video! Be sure to hit the like button if you find the information valuable. Additionally, if you're new to the world of e-commerce, check out the course and community links provided below the video for more resources. Join the Epic Design Labs community, expand your knowledge, and stay tuned for future content. Watch the video now and gain control over your store logs in Bigcommerce!

Video Transcript:
(How to Check Your Logs in BigCommerce)

Hey, there are you guys looking for your store logs or your audit logs and your big commerce store, you're in luck. I'm gonna go over that in this video.

My name is Kal, I'm a developer and a store just like you. And let me share your screen, let me share my screen and show you where that is. All right, so in your Bigcommerce, store, you want to go into the backend and go to settings. And scroll all the way down to the bottom.

And just a little bit up from the bottom, there's this one that says store logs right here under the Advanced grouping. And when you come in here, there's not a lot shown here in this demo store that I'm showing you guys.

But there's two different tabs, right, and the system log tab is going to show you events that weren't done by a human. So maybe it's apps interacting with your site, probably there's gonna be a lot of that in here, you can see that this is where like some shipping quotes are happening for our shipper HQ. But then there's this other tab over here, the staff action logs.

So this is where it's showing you events that were triggered by humans. And I'll tell you, it's not going to, it's not going to show everything, it doesn't log every single thing that every every single person does. But chances are, you know, something's majorly wrong. And you really need to figure out who even logged in that day, or you know, other types of things.

And you can certainly do that. So when you come in here, you can first of all, you can filter down to the exact person that you want to follow up on. Or there's this filter by action search. And so the way this works is you if you want to see all the people that logged in, for example, you could copy that successfully logged in here and do a search and it's only going to show you log in events.

You could also say like, if you're trying to figure out what happened to this category that's been deleted or something, you can copy the category name here. So the the target of this action, and you can paste that in here. And you'll see all the times that that category has been updated. Or if it got deleted, it will most likely show a deletion event.

There are some quirks to it, it doesn't record every single thing that happens. And if you do a search for something like this have been a category where it's the action, not the not the target of that action. It doesn't seem to want to filter on that. But you can filter on the specific target of that updating event that happens, right.

So you can you can filter by who it is you can filter, you know, to a degree on what exactly happened. And hopefully that gives you enough information to kind of piece together what happened. So hopefully this helps give me a like if it does, and this is a great time to say that, though.

It you know, it's, it's great if we can figure out what happened and try and train people not to do that again. But you might want to really consider using an app like rewind, to backup all of your categories and your products and give you something that you can roll back to if something happens next time rewind is very cost effective for what you get. And so highly recommend it. Alright, I hope you guys found that helpful.

If you guys are just getting started in your E commerce journey, be sure to check out my course that and some other links are here below the video. Join our free community. And I'll see you guys on the next one. Thank you so much.