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How to Check Your Logs in BigCommerce

May 17,2023, 10:09 AM| Updated 329 days ago

Are you in search of your store logs or audit logs for your Bigcommerce store? Look no further! In this informative video, Kal, a developer and fellow store owner, will guide you through the process step by step. Kal will share his screen and demonstrate exactly where to find the logs in your Bigcommerce backend settings.

Once you locate the logs, you'll discover two distinct tabs: the System Log tab and the Staff Action Logs tab. The System Log tab displays events that were not performed by humans, such as interactions with apps on your site. On the other hand, the Staff Action Logs tab reveals events triggered by humans. While it may not capture every action, it can prove invaluable when something majorly wrong occurs and you need to identify who was involved or what transpired.

Kal provides useful tips on filtering the logs to narrow down your search. You can filter by specific individuals or use the search function to focus on certain actions. For example, if you want to see all the successful login events, simply copy and search for "successfully logged in." Similarly, you can investigate updates or deletions by specifying the target of the action. Kal acknowledges that the log system has a few quirks, but with the available filters, you can piece together what happened and gather essential information.

As a bonus recommendation, Kal suggests considering an app called Rewind for backing up your categories and products. This tool offers the ability to roll back changes if needed, providing an extra layer of security for your e-commerce store.

Don't miss out on this helpful video! Be sure to hit the like button if you find the information valuable. Additionally, if you're new to the world of e-commerce, check out the course and community links provided below the video for more resources. Join the Epic Design Labs community, expand your knowledge, and stay tuned for future content. Watch the video now and gain control over your store logs in Bigcommerce!

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