How to Turn Off Reviews on BigCommerce

September 14, 2024

If you’re looking for a straightforward way to disable product reviews on your BigCommerce store, you’re in the right place. While reviews provide valuable user-generated content and can enhance your advertising efforts, there may be reasons to turn them off. In this video, Kal, a seasoned BigCommerce developer and store owner, walks you through how to quickly disable reviews on your product pages. Before you make the switch, Kal also offers important advice on why keeping reviews could be more beneficial than you think!

Watch the video below for a step-by-step guide, and continue reading for a quick summary with timestamps to help you navigate the process easily.

Why Watch This Video:

Learn how to disable reviews on your BigCommerce store in just a few clicks.
Understand why reviews are crucial for user engagement and PPC campaigns.
Discover a better alternative to the built-in BigCommerce reviews system.
Get insights from a seasoned ecommerce expert with hands-on experience.

Video Summary:

Introduction & Why Reviews Matter (00:00 – 00:26)
Kal introduces himself as a BigCommerce developer and store owner, explaining that while disabling reviews is an option, he strongly advises against it. Reviews are valuable user-generated content that can enhance your ads, especially in PPC campaigns.
Alternative Review Solutions (00:26 – 00:57)
If you’re unhappy with the built-in BigCommerce review system, Kal recommends switching to Stamped.io for better functionality. He offers his expertise in setting it up to ensure it works seamlessly for your store.
Disabling Product Reviews (00:57 – 02:07)
Kal demonstrates how to disable reviews. Go to your BigCommerce dashboard, navigate to “Settings,” click on “Comments,” and uncheck “Product Reviews.” After saving, refreshing the product page will remove the review section.
Disabling Review Solicitation Emails (02:07 – 02:37)
There’s one more step! Kal shows how to disable review solicitation emails by going to the “Miscellaneous” section under “General Settings” and turning off “Product Review Emails.”
Final Advice & Call to Action (02:37 – 03:14)
Kal emphasizes that reviews are essential for your store’s success and recommends using Stamped.io for a more advanced review system. He invites viewers to reach out for assistance with setup or leave comments with their questions.

Final Thoughts

Disabling product reviews on BigCommerce is simple, but consider the potential impact on your store’s engagement and advertising strategy. As Kal points out, reviews offer valuable content that can help increase conversions. If you’re looking for a more advanced solution, Stamped.io is a highly recommended alternative. Watch the full video for all the details and contact Epic Design Labs for expert help with your ecommerce store.

Full Transcript

(00:00)
Hey there! Are you looking to disable product reviews on your BigCommerce store? I’ll show you how to do that. My name is Kal, I’m a developer who builds BigCommerce stores, and I’m also a store owner. I create these videos to help people like you.
Before I show you how to turn off reviews, I want to say I don’t recommend disabling them. Product reviews are some of the best user-generated content you can have. If you’re doing PPC (Pay-Per-Click) advertising, having reviews streamed into your ads helps get clicks.
However, if you still want to proceed, here’s how to do it. Let’s get started!
(00:26)
Also, if you don’t like the built-in reviews and want something better, I recommend using Stamped.io. It’s a great alternative. If you need help setting it up, feel free to reach out to me.
Turning Off Reviews: Step-by-Step
Step 1: Locate the Review Section on Your Product Page
On your BigCommerce product page, you’ll see a section that says No reviews yet. Write a review. When users click it, a modal appears to write a review. By default, anyone can write a review, but you can also configure it so only logged-in users can leave reviews. This might solve your issue without disabling reviews entirely.
Step 2: Disabling Reviews in Settings
(01:23) Go to Settings.
Under Settings, find Comments.
Under Products, you’ll see Product Reviews.
Uncheck the box and click Save.
Now, if you refresh your product page, you’ll see the review section is gone. (Personally, I think you need those reviews, but they’re gone if that’s what you want!)
(02:07)
But wait, there’s one more step before you leave. You’ll want to turn off the emails that go out for review solicitation.
Step 3: Turn Off Review Emails
(02:37) Go to Miscellaneous under General.
In the Miscellaneous tab, you’ll see Product Review Emails.
Turn that off and click Save.
(02:57)
That’s it! Again, I don’t recommend turning off reviews. They’re important, and I personally recommend Stamped.io over the native BigCommerce reviews feature.
If you need help setting up Stamped or managing your reviews, feel free to reach out at epicdesignlabs.com. Leave me a comment if you’re stuck on anything, and maybe that’s what we’ll cover next.
Thanks for watching!

About The Author

kal@epicdesignlabs.com

Kal Wiggins is the CEO of Epic Design Labs, specializing in ecommerce design and development. As an ecommerce store owner and seasoned developer, Kal shares practical tips and strategies to help fellow store owners grow their businesses.

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