How to Add Users in BigCommerce

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In this video, I’m going to show you how to add a user to your BigCommerce store.
Before we get started, my name is Cal. I’m a developer and a store owner just like you, and I run a community for people like us. I’ll have a link at the end if you’re interested in that. Let me share my screen, and I’ll show you where to go to do this.
Once you’re logged into the backend of your BigCommerce store, scroll down and go to Account Settings and then Users.
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To add a new user, click on Create User Account. Enter the email address of the person you want to add, e.g., “[email protected].”
You can make the user active or inactive. If you need to pause their access at any point, you can switch them to inactive without deleting their account.
I’ve never hit a limit on the number of users in 13 years, and I’ve seen stores with upwards of 50-100 users, so don’t worry about limits.
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If the person you’re adding doesn’t already have a BigCommerce account, they’ll receive an email to set one up. If they do have an account, they’ll be able to use their existing login to access this store.
For those managing multiple stores, it’s great that you don’t need multiple passwords—just make sure to use the same email they use for other accounts.
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Next, you can set the user’s language preference if they want to see a different language in the backend. Then, move on to setting their permissions.
By default, new users are assigned as Sales Staff, but you can click through and see all the permissions available for this role. You could also assign them as Sales Manager, which grants more permissions.
If they are a Store Administrator like me, you can give them full permissions. You can always remove specific permissions if needed. For example, if you don’t want someone to delete users, just uncheck that option. This will create a custom permission set.
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There are also High-Risk Permissions, which allow users to issue or delete API keys. This is useful if the user is a developer you trust.
If you have apps installed, they’ll appear here, and you can grant the user access to them. Note that Store Administrators can give themselves access to single-click apps later, but they cannot install apps—only the store owner can do that.
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At the time of this video, only the store owner can install apps and create API keys, unless you specifically give those permissions to someone. Store administrators can do almost everything else, but they can’t:
Install apps
Move the store to a different domain
Access the account management screen
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Once you’re done setting the permissions, click Save. The user will either receive an invite to create an account or an email notifying them that they’ve been added to your store.
Mission complete!
Leave me a comment if this was helpful or if you’re stuck on anything. If you’re interested in our community, check out eCommerceAmplifiers.com (link at the top). And if you need a developer for your store, reach out to me and my team at EpicDesignLabs.com.
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Thank you so much!