How to Add Users on BigCommerce
Oct 1, 2023

How to Add Users in BigCommerce

If you’ve been looking to understand the process of creating user adding users to your BigCommerce store, you’re in for a treat. Our CEO, Kal, a seasoned BigCommerce developer, has crafted a detailed video guide to walk you through this essential task. Let’s dive into a brief overview of what Kal covers in the video.

Key Takeaways

For those wanting a quick insight into the steps and advice provided by Kal, here are the highlights:

  • Navigation to User Settings: Once logged into your BigCommerce backend, navigate to Account Settings and then to users.

  • Creating a New User Account: Simply click on ‘Create User Account’ and input the email of the person you wish to add.

    • Users can be made active or inactive as per your discretion.

    • There’s seemingly no limit to the number of users you can add.

    • If the user already has a BigCommerce account with the given email, they can use the same credentials for your store.

  • Assigning Permissions: Default permissions are set to sales staff, but these can be easily adjusted. Permission tiers include:

    • Sales Staff

    • Sales Manager

    • Store Administrator

    • High-risk permissions for trusted developers or higher access user role.

  • Note on App Permissions: Store administrators can give themselves access to single-click apps but cannot install new apps. Only store owners retain that ability.

The beauty of this tutorial is not just in its clarity, but in the depth of knowledge shared. If you're someone who’s been looking for a BigCommerce designer or considering collaborating with a BigCommerce developer, these insights can be immensely helpful.

Easily Add Users to BigCommerce

Kal isn’t just another developer; he's also a store owner and understands the ins and outs of BigCommerce. His 13-year experience with the platform and connection to a vast community of ecommerce enthusiasts offers:

  • Practical insights from a seasoned expert.

  • Tips and tricks that go beyond just adding a user.

  • A glimpse into a larger community dedicated to e-commerce excellence.

If you’re keen to streamline your BigCommerce operations or if you’re new to the platform and looking for authoritative guidance, this video is your go-to resource. And remember, if you need tailored help or a dedicated BigCommerce designer to create channels for your store, Kal and the Epic Design Labs team are just a click away.

Watch the video above

Video Transcript:
(How to Add Users in BigCommerce)

In this video, I'm going to show you guys how to add a user to your Bigcommerce store. Alright, before we get started, my name is Kal. I'm a developer and a bigcommerce store admin and owner just like you, and I run a community for people like us. And I'll have a link at the end; if you're interested in that, let me share my screen, and I'll show you guys where to go to do this.

So once you're logged into the backend of your big commerce store, you want to scroll down, go to Account Settings, and then users. And then, to add a new user, you're going to click on Create User Account and type in the new user's email address and user details of whoever it is. That should be a real user at You can make them active or inactive. So if you want to put them on, put the brakes on them. At some point, you can always change them to the user will be sent inactive without deleting their user details.

I don't think that there's a limit on how many users there are; at least I've never hit a limit in 13 years. So I don't think it's a big deal to add users. And I've definitely seen stores have upwards of 50 to 100 existing users, if I recall. So I don't think there's a limit anyway. So you enter their user's email address at the top.

Adding a User Account

Now, if they don't already have an account with Bigcommerce, they're going to get an alternative email address that they can use to set up an account. If they do have an account already with Big Commerce, this is going to let their same separate user account also log into this store, which is great. So for people like us that have access to, you know, 100 plus stores, then we don't have to have 100 passwords, which is just fantastic. Just make sure that you use the same email that they use on their other user accounts. And you should be good.

Alright, so put in their email, move it on, and you can put a different language if they want to see a full email message in a different language on the back end. And down here is where you set the user permissions. By default, they're here as sales staff. And you can click through or scroll down here and see all the things that they can do as sales staff, by default language but then you could also do sales manager, which basically just gives them all the permissions here in this next chunk of stuff.

Account Settings

If they're a store admin like me, then you can put them down as a store administrator, which gives them just all the same user roles and accounts and all three of these chunks of user permissions. And you can always back some out, like if you say, Hey, that Kal guy, I don't want him to be able to delete users. Just uncheck that. And that's basically going to put me in like a custom system admin status a little bit. Where I have almost all the permissions, a store admin would not have all of them.

And then down here, there are high-risk permissions. And you can assign user role to these if you want this user to be able to issue and delete API keys. So if this is your developer and you trust them, then you can enable user permissions. If you have apps installed, they'll show up down here, and you can put them all on if you want or not. Note that if they are a store administrator, they can actually come in and give themselves exclusive access to the single-click apps later on, which is actually a really nice function.

Although one thing that they can't do is install apps, So no user accounts type, as of the taping of this video, can install apps on a store except for the store its own account the user will be sent the owner. And they also cannot create API keys unless you specifically give them these permissions. So almost everything else you can do You can't, let's say, connect apps; you can't move them to a different domain. You can't get into the Account Management screen or anything like that unless you're the store owner.

Almost everything else you can do as a store administrator once you get the high-risk permissions. And yeah, so basically all you have to do at the end is to add user permissions, click save, and they will either have sent an email message an invitation to create an account or they will have an email saying that they just got added to your account. Either way, the mission is complete.

Leave me a comment if this was helpful. Leave me a comment if you're stuck on anything else. And if you're interested in our community, links right up there. And if you need a developer for your store, reach out to me, and my team at Epic does my Thank you so much.