How to Check Your Logs in BigCommerce

If you’re managing a BigCommerce store and need to track down specific changes or actions in your store, understanding how to access and interpret your store logs is critical. In my video below, I show you exactly how to locate and filter your BigCommerce Store Logs, so you can find the information you need when something goes wrong. Whether it’s finding out who logged in or tracking changes to a deleted category, this guide walks you through the steps to get answers fast.

Watch the video below to learn how to check your store logs and save yourself time when troubleshooting issues.

What You’ll Learn in This Video

  1. Introduction to BigCommerce Logs (00:00): A brief overview of where to find your store and audit logs in the backend of BigCommerce.
  2. Navigating to Store Logs (00:14): Learn how to access the Store Logs by going to the Settings section and scrolling down to the Advanced section.
  3. Understanding System and Staff Action Logs (00:28): Discover the difference between the two log types: System Log (non-human events like apps interacting with the store) and Staff Action Log (events triggered by people).
  4. How to Filter and Search Logs (01:25): Find out how to filter the logs by user or action, including searching for specific events like login attempts or category deletions.
  5. Pro Tip: Use Rewind for Backups (02:50): Consider using Rewind, an app that automatically backs up your store’s categories and products, giving you peace of mind in case of accidental changes.

Why This Video is Important

Tracking your store’s logs allows you to identify key events, understand who made changes, and troubleshoot issues quickly. For ecommerce store owners, these logs are invaluable for maintaining control over your site. Watching this video will help you feel more confident in your ability to manage your store’s back-end operations efficiently.

Hit play to learn more!

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